Shipping &
Delivery Information
Fresh goodness, carefully packed and delivered. Here's what to know about how we prepare, dispatch and deliver your Cilva order.
Good food deserves a good journey.
We aim to get your Cilva favourites to you in good condition. Delivery availability, fees and estimated timing are confirmed when you place your order.
Confirm your delivery address, phone number, order details and any delivery charges with our team.
What to expect
Clear information from checkout to doorstep.
Delivery areas
Delivery is subject to location and availability. Contact us to confirm whether we currently serve your address, including areas outside Ibadan.
Delivery times
We will provide an estimated dispatch and delivery window when your order is confirmed. Timing can vary with order volume, destination and traffic.
Shipping charges
Any applicable delivery fee will be communicated before you complete payment. The final fee may depend on your destination and order.
How delivery works
Choose your products and provide accurate delivery and contact details.
We confirm availability, total cost, delivery fee and estimated delivery window.
Your order is prepared, packaged and handed over for delivery.
Check your items promptly and contact us if something is missing, incorrect or damaged.
Your delivery details
- Provide a complete and accurate address with a reachable phone number.
- Be available to receive your order during the agreed delivery window.
- Inform us promptly if you need to correct an address before dispatch.
- Address changes after dispatch may cause delays or additional charges, which we will communicate where applicable.
Missing or damaged items?
- Check your order as soon as it arrives.
- Keep the packaging and take clear photographs where relevant.
- Send your order details and a description of the issue to our support team.
- See our Refund & Returns Policy for the applicable eligibility and resolution process.
Carefully handled, thoughtfully delivered.
Some Cilva products are perishable. Please receive your order promptly and follow any storage instructions provided on the product label. Contact our team before ordering if you have specific delivery or storage concerns.
Shipping questions, answered.
Do you deliver outside Ibadan?
Delivery availability depends on the destination and product. Please contact our team with your address before paying so we can confirm whether delivery is possible.
How much does delivery cost?
The applicable fee is confirmed before payment and may vary by location and order.
When will my order arrive?
We provide an estimated delivery window when your order is confirmed. We will communicate material changes where possible.
Can I change my delivery address?
Contact us as soon as possible. Changes may be possible before dispatch; after dispatch they may not be possible and may attract additional charges.
What if my order arrives damaged or incorrect?
Contact our team promptly with your order details and photos where relevant. Our Refund & Returns Policy explains the applicable review and resolution process.
Questions about your delivery?
Speak with the Cilva Foods team before placing your order.
Policy last updated: 24 September 2026. This page describes the delivery process; any specific delivery estimate or fee should be confirmed with Cilva Foods before payment.